FAQs

FAQ's

The products available on your website are originals?

Yes we sell 100% originals products.These are factory leftovers and auction stock lots. Some of these pairs are QC rejected with cosmetic imperfections, some are fresh over runs. These pairs sometimes are with there complete or compromised packaging and sometime without boxes depending on stocks to stocks.

However if only few of any replica product available on our website we have clearly mentioned about it in description of a product.


How much do you charge for shipping?

We provide nationwide free cash on delivery right at your doorstep on all orders above Rs.3000/- orders below this threshold are charged Rs.250/- as delivery charges. Delivery charges for international orders are variable depending on the weight and destination of the shipment. Please get in touch with our customer services representatives for further details based on your location.

How do I determine the correct size for me?

You can view the sizing details for a product by clicking on size chart on the product page. This helps you decide which size fits you best. You may also contact our customer services to get any guidance. Moreover, you have an option to exchange the product if the size you selected does not fit you properly within 7 working. You can review our return/exchange policy to proceed as well.

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 1 to 4 working days from the date of order. However the delivery can take up to 7 working days during busy holiday season or our mega sales events.

Can I open cash on the delivery parcel before making payment?

No. You can’t open the package without making the payment to the courier. Our courier partners don’t allow customers to open parcels before making payment. We sell everything with 7 days easy exchange policy.

Do you offer international deliveries?

Yes, we offer international deliveries also. But in that case delivery charges will be paid by the customer.

How can I track my order?

SMS with tracking details for your order will be sent as soon as your order is dispatched from the courier hub. In case you didn’t receive any tracking update contact our customer support to get your order tracking details. You can track your order by using this link: https://callcourier.com.pk/tracking

The item I want is out of stock. What do I do?

Although we try to maintain a stock level that keeps up with our expected demand, certain items which are highly popular may exceptionally run out of stock. As our stocks are continuously updated, please browse Affinity regularly to keep yourself posted with the latest products we have to offer.