Delivery & Exchange
We provide nationwide free delivery right at your doorstep on all orders above Rs.3,500/- orders below this threshold are charged Rs.300/- as standard delivery charges. We strive to ensure that our shipments reach you as early as possible, therefore, all orders received are dispatched the same day and get delivered within 2-4 working days
An order once confirmed is dispatched on priority so that it reaches you as soon as possible. Unexpected delays can occur due to unforeseen reasons like law and order situations or weather conditions. If you are moving from your location or have ordered product(s) for a specific occasion we recommend to contact us and pay us in advance so we can ship you with overnight delivery services.
Return and Exchange
While we always aim and ensure to provide you with the best products and customer service, we can understand that there will be times when you may wish to exchange a product you purchased from us. We offer a 7 days exchange policy for your complete satisfaction in case of size issues or if there is an issue with the delivered product. Product will be only exchanged with the same product and in case of unavailability selection of any other product will be offered. We don't offer exchanges on the basis of change of mind. As we are offering the lowest wholesale prices for original products we don’t offer returns. This means you can’t return the product once it has been delivered to you.
- Product(s) can be only exchanged within 7 days of order delivery,
- Product(s) must be unused, unwashed, and in an undamaged condition,
- You are welcome to try on a product(s) but please take adequate measure to preserve its new condition,
- Product(s) must be in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box),
- It is your duty to ensure proper packing of the product(s) so that they reach our premises safely,
- Please ensure that the product packing is not tapped directly by the courier, use the courier box or flyer to put the product(s)
- Undergarments (excluding top-wear) cannot be exchanged
- Exchange delivery cost will have to be borne by the customer
- In case of exchange cost of the courier to send the product(s) back to our premises will be borne by the customer.
- In case the product(s) delivered were incorrect or faulty the cost of courier will be refunded in form of Reward Points or Voucher upon presenting the proof of payment.
- Delivery charges are non-refundable.
- Product(s) sold in sales or promotions do not qualify for any type of claim, return or exchange.
- Product(s) that are sold on a final clearance sale or below cost sale, do not qualify for any returns, claims or exchanges regardless they are damaged or have any manufacturing defect not informed during the confirmation of your order.
- This policy can be updated with time, it is, therefore, recommended to overview it from time to time you order.
Last update 5th March 2022.
Have questions? Please feel free to give our customer services representatives a call on 0331-533-3367 or leave us a message.